Return & Exchange Policy (New Zealand)

1. 7-Day Return & Exchange Guarantee

• We accept returns or exchanges within 7 days of delivery for eligible products, as long as:
• Items are unused, unwashed, and in original packaging.
• A valid proof of purchase is provided.

2. Return Shipping

• Return shipping costs are the responsibility of the customer.
• Original shipping fees are non-refundable.
• We recommend using a tracked courier service for returns.

3. How to Request a Return

• Please contact us at [email protected] within 7 days of receiving your order with:
• Your order number
• Reason for return
• A photo (if the item is defective or incorrect)
• We will provide the return address and instructions.

4. Non-Returnable Items

• Sale or clearance items
• Personalized/custom-made products
• Opened items with hygiene concerns (e.g. towels, cosmetics)

5. Refunds & Exchanges

• Refunds are processed within 3–5 business days after we receive the returned item.
• Exchanges are shipped after the returned item is inspected.

Shipping Policy (New Zealand Domestic)

1. Processing Time

• Orders are processed within 1–2 business days after payment is received.
• Customized or pre-order items may take longer. Please refer to product details.

2. Shipping Methods & Estimated Delivery

• Service    Estimated Delivery    Tracking   
• NZ Post Courier (Urban)    1–3 business days    Yes    
• NZ Post Courier (Rural)    2–5 business days    Yes    

Note: Rural addresses may take longer. 

3. Shipping Rates

• North Island: $7.00 NZD
• South Island: $9.00 NZD 

4. Pick-Up & Local Delivery

• Local pick-up in Silverdale/Auckland available by arrangement (please contact us).
• Same-day delivery available for selected areas (conditions apply).

5. Tracking & Notifications

• You will receive a tracking number via email once your order has shipped.
• Tracking may take 12–24 hours to update.

6. Delivery Issues

• Please ensure your shipping address is correct. We are not responsible for delays due to incorrect addresses.
• If your parcel is marked as delivered but not received, please contact us and your local courier ASAP.