Shipping Policy (New Zealand Domestic)

1. Processing Time

• Orders are processed within 1–2 business days after payment is received.
• Customized or pre-order items may take longer. Please refer to product details.

2. Shipping Methods & Estimated Delivery

• Service    Estimated Delivery    Tracking   
• NZ Post Courier (Urban)    1–3 business days    Yes    
• NZ Post Courier (Rural)    2–5 business days    Yes    

Note: Rural addresses may take longer. 

3. Shipping Rates

• North Island: $7.00 NZD
• South Island: $9.00 NZD 

4. Pick-Up & Local Delivery

• Local pick-up in Silverdale/Auckland available by arrangement (please contact us).
• Same-day delivery available for selected areas (conditions apply).

5. Tracking & Notifications

• You will receive a tracking number via email once your order has shipped.
• Tracking may take 12–24 hours to update.

6. Delivery Issues

• Please ensure your shipping address is correct. We are not responsible for delays due to incorrect addresses.
• If your parcel is marked as delivered but not received, please contact us and your local courier ASAP.